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Last Updated: September 24, 2026
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This video provides an overview of the Coaching with Learning application in Shows IT Managers how to view, manage, and assign work using the Work Scheduler module in Role required: sn_wfo_cfg_ws.manager For more information on Explains how to set up the Teams module in Identify and operationalize ways to dramatically improve your Manage and maintain the productivity of your workforce from a single application using Explains how to analyze performance trends for your teams from a single location. This video covers: 00:00 Intro 00:30 Access the ... ... Assigning agents to shifts 03:47 Duplicating schedule plans #
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