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Last Updated: September 24, 2026
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Join David Lover and Contact Center and WFO expert, Jim Winterberg for an in-depth, webinar discussion about In this episode, product manager Niki Patel ... Explains how to set up the Teams module in Identify and operationalize ways to dramatically improve your Are you looking to optimize your workforce and take your business to the next level? Our Provides an overview of allocating work items manually in the Channel Management module in Explains how to analyze performance trends for your teams from a single location. This video covers: 00:00 Intro 00:30 Access the ... Quick Demo: Shows you how to create a learning path in the Coaching with Learning application in Demonstrates an agent requesting time off and a shift swap with a coworker, the agent's coworker approving the shift swap, and ... Course 2030W What Is New With Avaya This video provides an overview of the Coaching with Learning application in
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