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Last Updated: September 24, 2026
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Most customer personas reflect how teams think customers behave, not how they actually do. That gap is where AI agent ... Building a rigorous AI agent testing program is hard. Maintaining one is even harder. There's a better way. Automation is accelerating fast, and supervisors need a way to stay connected to every customer moment, whether led by human ... Modern customers don't stick to one channel - and neither should your AI Agent. Would you put a bad experience in front of your CEO? At Brinks Home, they didn't just trust their AI Agent — they put it to the ... The contact center is a rich source of conversational data and customer insights. But mining this data at scale is time consuming ... Don't make your customers repeat themselves over and over and over and over again. Marshawn Lynch has joined Team Agents learn on the job because there's never been an alternative. For Oportun, every sales conversation is a moment of truth, and even small variability across agents can have a material impact ...
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