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Last Updated: September 27, 2026
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The days of random call center quality assurance monitoring and manually measuring performance using spreadsheets are ... Drawing on the results of an in-depth market research study by Pelorus Associates, chief analyst Dick Bucci from Pelorus ... In this editorial video, we cover Call Center Shared Services & Outsourcing Week 2013: ssweekasia.com Craig Seebach, Senior Director, WFO Back Office ... View this complimentary Webcast on Call Center Building upon this outstanding value proposition, Learn from Mary, the call center supervisor, how a unified Join Gabe Harris and April Bock of Waterfield Tech for a discussion on how to align your technology, people, and business goals ... Are you looking to optimize your workforce and take your business to the next level? Our Topics Covered: • An overview of the components of
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