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Open messaging is a lightweight, webhook-based APIs, APIs, APIs. We are constantly told that APIs are the cornerstone of most types of system integrations. However, while ... Join us for an introduction of the new Did you know that real-time call monitoring is possible with Dan Stoops demonstrates how to build a chat bot and extend it into a voice bot. A good bot solution requires a nice customer ... Richard Schott demonstrates how to drop a compact PureCloud ( We all know and love the contact center capabilities of MAKE SURE TO HIT THE BUTTON!! Objective: Learn how to create an Incentivize and reward your agents not just for their contact center performance but also for metrics from any third-party system. Yes, you read that right, ask us anything. Our panel of developers and product managers will take a stab at answering any and all ...
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